Payment & Cancellation Policy

Fee Payment: Course must be paid at the time of registration. No person is allowed to attend class without having paid the full course fee.  

Cancellations by Wixy Soap

Wixy Soap reserves the right to cancel any class where a minimum enrolment is not achieved.  A full refund will be issued for all canceled classes.

Refunds on Classes

Student Cancellations:  Refunds will be issued if you cancel within FIVE full business days of the workshop (less a 15% processing fee).  Refunds may take up to one week to process.  No refunds will be issued for non-attendance.  If restrictions are placed by authorities that prevent Wixy Soap from holding that class, then you will be able to reschedule for another class at a later date. (Revised Aug 2021)

Returning items

Returns must be authorized by Wixy Soap.  Returns are allowed within 30 days of receipt of an order.  If the product is being returned to us for reasons other than product damage or our error, we reserve the right to charge a 20% restocking fee to cover our costs of processing and restocking the returned goods.  We reserve the right to charge a shipping fee if the goods were originally shipped free as part of our free shipping program. All packaging must be returned in its entirety to qualify for credit. For all returns, excepting errors made on our part, the customer is responsible for all return shipping charges. If a return is due to an error on our part we will be happy to discuss with you the best method to return the goods.