Shipping

Wixy Soap makes every effort to ensure that your order arrives complete and in perfect condition. Should you receive a damaged parcel, or your order arrives incomplete, please contact us immediately by email shop@wixysoap.com. Retain all shipping materials for inspection by the carrier representative if requested to do so.

It is the responsibility of the purchaser to make every effort to accept parcels when they arrive. The purchaser will be charged additional shipping fees to have the order reshipped. Wixy Soap is not responsible for lost or damaged items left unattended at its destination.

Orders should be packed within 48 hours however they could be immediate or they could be longer. 

Pick-ups

Once your order is ready, we will contact you via email or text as to how you would like to pick it up.  You may choose to pick it up weekdays from 8:30 - 4pm at:

411 Kaska Road, Sherwood Park

or 2528 Ellwood Dr. SW Edmonton

Curbsite Pick-Up

Items that cannot tolerate cold or heat may not be available for curbside pickup.  If your order is eligible for curbside pickup, it will be at:

1454 Lakeland Village Blvd Sherwood Park.  

We will text or email you when it is ready.